Reservation Manager (H/F)

L'entreprise :

Ultima Collection is a collection of ultra-luxury properties, including villas, residences, chalets and spas, as well as a 5-star boutique hotel.

Whether our customers want to retreat to the warmth of the Alps or enjoy an aperitif with the family by the Mediterranean, our hotel escapades have been designed to make them feel at home wherever they are, in France, Switzerland or Greece.

As well as the elegant style of the properties we have selected and designed, our teams are made up of attentive professionals dedicated to serving our customers and guaranteeing them an exceptional, personalised stay.

La mission:

• To supervise and ensure the smooth and efficient daily operation of the reservation's operation, ensuring everyone contacting the Reservations Department receives an optimum level of tailor-made services and care at all times.

• To be the first contact for the guest / agent and remaining the key person in charge of the booking, meaning follow-up, advice, extra demands, etc.

• To keep up-to date the Director of Reservations in case of optional demands and evaluate the potential risk to do not confirm the business

• To promote the company destinations by suggesting availabilities within our collection for any potential's bookings occurring

• To control availability and maintaining of rates in regard of the seasonality of our operations

• To monitor overflow telephone calls to Reservations Office, incoming telephone traffic and business trend, and ensure optimum coverage of the Reservations at all times.

• To ensure the company standards are met at all times

• To prepare and communicate the road map to the properties manager and the relevant department, following any bookings confirmed

• To review all incoming correspondence following any bookings and distribute to the properties managers and advise the relevant department for extra ordinary request

• To assist the Sales Team in their duties as required

• To prepare and distribute reservations and statistical reports requested by the Commercial Chief Officer (CC0)

• 2-3 Years' experience in Reservations in the luxury hospitality field

• Comprehension of technical and managerial applications of Reservation systems including CloudBeds

• Comprehension of the reservation sales process

• Fluent in French, English, a third language is a plus

• Excellent interpersonnel skill

• Previous experience in a well-known luxury hotel/resort brand and or luxury sector

• Strong leadership, ability to train and motivate team.

• Highly interactive and people-friendly attitude.

• Fluency and business level communication skills in English

• Excellent telephone presentation, sales skills and ability to upsell is a plus

• Passion for Customer service.

Référence de l'offre : 60ikfh1gqh

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Cette offre ne vous correspond pas tout à fait ?

Ultima Collection propose aussi, dans la même catégorie, l'offre suivante qui peut vous intéresser :

Sales Executive (H/F)

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