Property manager (80 – 100%)

Company introduction

OASE Real Estate AG aims to build a brand originated from Switzerland, for a chain of short-term rental properties in Switzerland and other European countries (Italy, France, and Spain), offering a superior vacation experience for families and group travellers. Each property will provide high quality facilities in accordance with our brand, while maintaining an individual and unique charm.

Position introduction

Department: Accommodation

Title: Property Manager (80 - 100%)

Location: Brienz, Switzerland

Available: Negotiable

Duration: Long-term, contract is renewed every 12 months

Remuneration: Negotiable

Perks: 25 days annual leave + work phone + car allowance + other perks

Level: Management

Reporting: Managing Director

Subordinate: Cleaner(s)

Main missions

This position will be managing 1 hotel to start with. After a few months, this position will be extended to managing 2 and maximum 3 hotels in the nearby area (within 1 hour driving), adjustable according to the workload capacity.

This role is to oversee the smooth functioning of the accommodation operation, ensuring the satisfaction of both guests and employees. This also includes assisting the restaurant department in demand and providing support to the Managing Director on various ad-hoc tasks as needed. The detailed job description includes but not limited to the followings:

Booking Management:

• Advertise hotel rooms on booking platforms including booking.com, Airbnb, Hotels.com, and OASE’s self-built website;
• Regularly review and adjust the room rates according to the market demand;
• Manage online promotion activities / discounts according to the market demand;
• Maintain a good relationship with guests through online platforms, send check-in check-out instructions, and answer their ad-hoc messages and requests on time;
• When necessary, help guests to solve their issues in person (e.g. poor internet connection, lost keys, other matters).

Room & Services Management:

• Coordinate and ensure smooth check-in and check-out;
• Coordinate and ensure breakfast delivery and quality;
• Coordinate and ensure other room add-on services delivery and quality (if applies);
• Estimate upcoming workload based on the bookings and plan the cleaning work;
• Assist in clean the accommodation area and when the cleaning job cannot be done by current available headcount due to too many guests check-out on the same day, recruit and coordinate with other temporary cleaners (pay at hourly rate) to have it cleaned;
• Oversee the accommodation area’s condition, inspect and report damages when it happens;

Administration & Technology

• Manage and control the budget allocated to the accommodation department;
• Conduct the purchases or orders, and file the invoices;
• Collect tourist tax, and liaise the correspondence with local authorities;
• Assist in the coordination of the potential upcoming renovation and technology change for the hotel;
• Assist the restaurant department, and the managing director when in demand.

Related KPIs

• Customer satisfaction (reviews on Google, Tripadvisor, and booking platforms)
• Revenue target (occupancy rate, yearly revenue)

Qualifications and skills

• Experiences in hotel management industry.
• Experiences in hotel room cleaning, linen ironing, room making, and breakfast preparing.
• Strong planning and coordinating skills, ability to work with budgets and invoices.
• Adaptable to changing priorities in a fast-paced environment.
• Detail oriented, independent, and proactive.
• Full of passion, good team player and goal