Cluster position for both properties owned by Katara Hospitality.

DESCRIPTIF DE L'OFFRE
Responsibilities:

I. Revenue

• Has a perfect understanding of all department procedures and establishment service standards.

• Responsible for the hotel's pricing strategy and ensures its correct implementation.

• Regularly conducts a comprehensive analysis of the hotel's performance, providing reports with recommendations to optimize the long-term strategy.

• Supervises the daily calculation of figures, pick-up analysis, and realized figures, making necessary recommendations for the sales department to make informed decisions.

• Maximizes market share.

• Daily checks the accuracy of all announced rates.

• Analyzes statistical reports (daily, weekly, and monthly) to provide precise recommendations to the sales department.

• Collaborates with the Sales Department on budgets, different rates, and hotel offers.

• Analyzes and exploits competitor pricing data, overall results of our competitors, and makes decisions tailored to situations.

• Provides forecasts on expected results, variations, and budget allocation.

• Maintains constant communication with Distribution Support for tariff updates and information about the hotel.

• Prepares and analyzes monthly reports sent to the group and the owner.

II. Reservations

• Ensures and verifies the proper functioning of the telephone and online reservation process.

• Ensures and verifies the quality of data entered by the team.

• Ensures a perfect understanding of the procedures, policies, and standards that the Reservations team must master.

• Integrates and supports all Reservation staff.

• Ensures the maintenance of the quality of applied procedures.

• Ensures effective follow-up of reservations made by sending messages to clients throughout the customer experience cycle.

Scope of Responsibilities:

The position holder will carry out their duties within the Royal Monceau Raffles Paris and Maison Delano based on a 70% / 30% presence.

PROFIL RECHERCHÉ
• Methodical, organized, and autonomous.

• Positive and proactive attitude.

• Commercial mindset and strong analytical skills.

• Reactivity and decision-making ability.

• Invested and involved in the hotel's strategy.

• Managerial and organizational skills.

• Degree in Hospitality/Tourism or equivalent.

• Minimum of 5 years of experience in Revenue and Reservations.

• Minimum of 2 years of experience in the Hospitality or Restaurant sector.

• Experience with Micros or Fidelio and RMS.