Vision and Values

As Director of Rooms, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.

Integrated Wellness

I will fully embrace, implement and safeguard the Integrated Wellness overall philosophy, concepts and programs of Full Potential, Sleep & Resilience, Cleanse & Detox and Trim & Fit. This encompasses the Sleep With Six Senses, Eat With Six Senses and Grow With Six Senses platforms.

As one of the pillars of Integrated Wellness, I will safeguard the Sleep With Six Senses program and make sure that this program and all other brand initiatives are fully embraced within the Rooms department. All aspects of these wellness initiatives will be adopted and implemented throughout the operation with particular focus on growing or making our own products.

Sustainability

Sustainability is at the core of everything we do at Six Senses. As Director of Rooms, I will ensure all directives on environmental protection and preservation, re-usage and minimum wastage, purchasing and packaging (including the abolition of single-use plastic by 2020), social responsibility and all other practices documented in the Sustainability Guidelines are followed in the department to maintain a harmonious and sensitive approach to our environment and cultural surroundings.

Operational Ownership

In this role, I will assume full responsibility for the efficient operation of the Rooms department to provide exceptional products and services within brand operating standards.

By keeping abreast of industry trends and practices and updating knowledge and skills to improve the product and service offering, I will continually focus on the rejuvenation of the room experience. Room amenities, services, products and rates will be constantly assessed to remain relevant and in keeping with Six Senses wellness and sustainability practices.

A high standard of personal appearance, grooming and hygiene, plus comprehensive knowledge of safety, security and emergency procedures will be maintained by myself and all hosts in line with brand and statutory requirements.

Purchasing practices will meet the requirements of the Six Senses sustainability platform, while stocktakes and storage assessment will be undertaken at the required times to ensure all stock is on hand, properly stored and in line with Six Senses standards.

An important part of the role is to interact with guests and hosts in a professional, courteous and positive manner and proactively seek feedback. I am responsible for an exceptional guest experience from reservations to arrival and departure. In the event of guest complaints, I will effectively carry out service recovery or charge our hosts to do so to the satisfaction of guests.

Interaction and communications between departments under my control and other departments within the resort are clear and effectively maintained to support the smooth running of the resort. I will perform any additional duties given to me by the General Manager.

Administration

Forecasting and reporting requirements for the role will be completed accurately, on time and maintained for reference. Corrective action will be taken immediately when issues are identified, particularly for Quality assessments. The required meetings and briefings are to be attended or conducted, as instructed by the General Manager.

Quality

Six Senses guidelines and standards of service and operation will be adopted and followed by all Rooms hosts so that our performance benchmarks are maintained and exceeded. Product and service quality is continually reviewed through my physical presence in rooms and public areas on a regular basis and our rigorous adherence to LQA standards. Service and product maintenance issues are promptly rectified.

All activities within the department will be carried out ethically, honestly and within the parameters of local law.

Financial Performance

In this role, I will instill a revenue-focused philosophy through training and education so that all hosts are fully engaged with driving revenue opportunities. Payroll costs will be minimized by maximizing the productivity and efficient scheduling of hosts. Each department’s operational budget will be strictly adhered to and all costs will be continually monitored and controlled to drive profitability, while taking into consideration the preservation of required standards with every decision made. Forecasting is undertaken on a daily, weekly, monthly, quarterly and annual basis to ensure budgets are met and exceeded.

People Management

As Director of Rooms, I am responsible for the management and development of all hosts within the departments (Front Office, Housekeeping, Reservations, Experiences) through the provision of direction, delegation, interaction, encouragement and enthusiasm, discipline, training, performance evaluation and counselling to build a loyal, productive and effective team. I will ensure our hosts report for duty punctually, wearing the correct attire and deliver friendly, courteous, consistent and efficient service at all times.

General

In this role, I will behave in a professional manner and set an example to all. I will abide by Six Senses principles, core values, best practices, guidelines and objectives, while respecting other cultures and nationalities and projecting a positive and proactive position to help build and maintain a strong, loyal team.