Customer support representative

Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organization with an award-winning service team that has ample opportunity for career growth? If you answered yes to these questions, our Account Representative position, sounds like a fit for you. Apply Recruiter Career Hub today!

Position: Customer Service Representative

Full-Time, Non-Exempt

Supervisory Responsibility: None

Reports To: Branch Manager

In This Role, You Will:

Support branch operations by learning functions of consumer finance and demonstrating proficiency by meeting or exceeding your individual sales and delinquency targets/goals. You will primarily support sales and collections efforts of the branch through respectful, compassionate, and efficient customer service. Prepare to take on increasing responsibilities as you grow in this role and continue growing your career with Recruiter Career Hub!

Responsibilities and Essential Duties:

!. Provides exceptional customer service by proactively solving problems, presenting loan solutions based on customer needs, and enthusiastically presenting all available sales products.

!. Processes credit loan applications. Analyses credit & financial information for current and potential customers.

!. Proactively contacts customers with past due balances to offer possible solutions and resolve the delinquency.

!. Achieves consistent results and meet or exceed expected individual and branch goals related to the sale of company products and services.

!. Learns Federal, State, and Local Application Consumer laws to ensure compliant actions.

!. Maintaining a cash drawer, processing payments, and delivering selling daily deposits to specified financial institutions as required.

!. May perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.

Required Qualifications:

!. High school diploma or equivalent.

!. Minimum of one (1) year of experience in a customer service or sales position.

!. Reliable transportation is required.

!. Demonstrated problem-solving skills and interpersonal skills in demanding situations.

!. Effective communication (written & oral) and personal computer skills.

!. Ability to complete essential duties/functions in a timely, accurate manner.

!. Must obtain applicable, required licences to sell insurance products offered to customers by the branch.

!. Please perform work-related tasks at the assigned branch location except in case of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Preferred Qualifications:

!. Cash Handling, selling and/or collecting experience.

!. Some college coursework.

!. Bilingual fluency in Spanish/English.