Date de publication Mar 22, 2022
Numéro de l'Emploi 22045086
Catégorie d'Emploi Information Technology
Lieu Paris Cluster, 209-211 rue de Bercy, Paris, Paris, France AFFICHER SUR LA CARTE
Enseigne Corporate
Horaire Full-Time
Mutation? N
Type de Poste Management
Situé à distance ? N

MarriottInternational est la plus grande chaîne hôtelière au monde. Ses nombreux hôtels et enseignes sont autant d'opportunités pour les employés de progresser et de réussir. Nous pensons qu'une belle carrière est un parcours de découverte et d'exploration. Nous nous demandons jusqu'où votre parcours vous emmènera.

JOB SUMMARY

Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS). The position reports to the Area iT Leader.

Location: Paris, France.

CORE WORK ACTIVITIES

Safety and Security

• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Communication

• Discuss work topics, activities, or problems with employees discreetly and quietly, avoiding public areas of the property.
• Talk with and listen to other employees to effectively exchange information.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Provide assistance to Employees, ensuring they understand their tasks.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Develop and maintain positive working relationships with Corporate iT Teams and third-party vendors

Assists Management

• Ensure that employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Assist management to ensure that employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
• Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
• Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
• Listen to employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
• Coordinate tasks and work with other departments to ensure that the department runs efficiently.
• Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.
• Ensure employee compliance with company standards and policies and external regulations (e.g., Security, GDPR, iT compliance).

Working with Others

• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

• Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Willing to learn new technology

Physical Tasks

• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Problem Solving

• Troubleshoot and resolve technical problems or issues related to computer software and other systems.
• Provide technical guidance and recommendations to resolve business problems.
• Analyze, recommend, and implement process improvements.

Computer Hardware and Software

• Enter commands and activate controls on server; computer and peripheral equipment (e.g., printers) to integrate and operate equipment.

Personal Computer Support

• Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Train or instruct users in the proper use of hardware or software.

Telecom

• Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
• Consult with others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
• Advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Network

• Manage and coordinate planning, design, operations, maintenance, and resource allocation of Network activities, including support, strategic and tactical planning.
• Consult with others on administrative policies and procedures, technical problems, priorities, and methods related to Networks.

CANDIDATE PROFILE

KNOWLEDGE OF

• Sophisticated technology and processes
• Oracle Opera Property Management Systems/Sales & Catering
• Oracle Simphony Point of Sale
• iT Security & Data Protection
• Complex Network Infrastructures
• Microsoft Windows Server
• Microsoft Active Directory
• Microsoft Windows 10
• Virtualization Technologies (Inc. VMware)
• Working knowledge of Complex Network structures with VLANs and Firewall
• Working knowledge of WAN/LAN & VPN technologies including MPLS
• Basics of Internet Security Technologies
• Voice over IP telephony
• Trouble shooting & resolution skills for PCs, operating systems, servers, peripherals, etc.
• Experiences with Process Automation
• PowerShell scripting
• Training & Documentation Skills

WORK ENVIRONMENT

• Role requires travel within the country occasionally across EMEA
• Requires out of hours and weekend work

OTHER

• Able to accept change openly, taking ownership to ensure success of change
• Demonstrated ability to foster positive business relationships in various environments and with people of varying personalities and diverse backgrounds/cultures.
• Effective management of Technology Vendors for equipment, software and services
• Able to meet deadlines and acceptable standards
• Willing to take personal responsibility for actions and the delivery of results and remain effective regardless of uncertainty or ambiguity.
• Networks and makes formal and informal presentations.
• Excellent written and verbal communication skills, with ability to communicate technical solutions to non-technical managers.

Marriott International souscrit au principe de l'égalité d'accès à l'emploi.Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus.Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable.

LES COMPÉTENCES DEMANDÉES

Anglais courant

• Visitez le site internet de la société
• Consultez la page de présentation complète de cette société : coordonnées, offres à pourvoir, envoi d'une candidature spontanée, actualités...

Imprimer cette offre      Recevoir une alerte

• Questions / RéponsesQuestions / RéponsesQuestions / Réponses...


• Les établissements du groupe qui recrutent en ce moment : coordonnées du groupe, offres à pourvoir, réseaux sociaux...